Privacy Policy

1. Who We Are

Red Tongkat Ali Malaysia is a small personal business operated from Pahang, Malaysia, selling wild-harvested Red Tongkat Ali root slices directly to customers worldwide through the website redtongkatalimy.com and via WhatsApp and email.

We are not a corporation or a large e-commerce platform. You are dealing with an individual seller who takes personal responsibility for how your information is handled.

2. Information We Collect

We only collect information that is necessary to process and fulfil your order, and to communicate with you. This may include:

• Name — to address you personally and label your parcel
• Delivery address — to ship your order
• Email address — to communicate order details and confirmation
• Phone / WhatsApp number — if you contact us via WhatsApp
• Country — to calculate shipping and check import regulations
• Order details — product quantity and shipping preference

We do not collect payment card details directly. Payments are processed through third-party services (PayPal, Wise) which have their own privacy policies.

3. How We Use Your Information

Your personal information is used solely for:

• Processing and fulfilling your order
• Communicating with you about your order (confirmation, tracking, follow-up)
• Calculating shipping costs and confirming delivery details
• Responding to your questions and enquiries
• Resolving any issues with your order

We do not use your information for unsolicited marketing, and we will never contact you with promotional messages unless you have specifically asked us to keep you informed of new products.

4. We Will Never Sell or Share Your Data

We will never sell, rent, or share your personal information with any third party for commercial purposes. Full stop.

The only third parties who may receive limited information are:

• Shipping carriers (Pos Malaysia, DHL, FedEx) — who receive your name and delivery address to complete delivery
• Payment processors (PayPal, Wise) — who process your payment under their own privacy policies
• Customs authorities — who may receive package declarations required by law

5. WhatsApp Communications

When you contact us via WhatsApp, your messages are handled through WhatsApp's platform (operated by Meta). WhatsApp communications are subject to WhatsApp's own Privacy Policy. We do not store your WhatsApp messages outside of WhatsApp itself.

We will only use your WhatsApp contact to respond to your enquiries and communicate about your orders. We will not add you to broadcast lists or group chats without your consent.

6. Website & Cookies

This website is a static site hosted on Cloudflare. We do not operate any login system, shopping cart, or database that stores your personal information on our website.

We may use Cloudflare Web Analytics (privacy-friendly, no personal data collected, no cross-site tracking) to understand general traffic to our website such as page views and visitor counts. This does not identify individual visitors.

We do not use Google Analytics, Facebook Pixel, or any other tracking services that collect personal data.

7. Data Retention

We retain your order information (name, address, order details) for as long as reasonably necessary for business records and to resolve any disputes — typically up to 2 years. After that, information is deleted.

If you would like us to delete your information at any time, please contact us and we will do so promptly.

8. Your Rights

You have the right to:

• Access — request a copy of the personal information we hold about you
• Correction — ask us to correct any inaccurate information
• Deletion — request that we delete your personal information
• Objection — object to our use of your information

To exercise any of these rights, simply email us at vitalalinaturals@gmail.com or message us on WhatsApp. We will respond promptly.

9. Security

We take reasonable steps to keep your information secure. Our website is served over HTTPS. We do not store payment card details. Order communications are conducted through secure channels (WhatsApp, email).

No internet transmission is 100% secure, but we do our best to protect your information and will notify you promptly if we become aware of any breach affecting your data.

10. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated date. We encourage you to review it periodically.

11. Contact & Questions

If you have any questions about this Privacy Policy or how we handle your data, please get in touch:

📧 vitalalinaturals@gmail.com
💬 WhatsApp Us
🌐 redtongkatalimy.com · Pahang, Malaysia