Shipping Information
We ship directly from Pahang, Malaysia to customers worldwide. Here is everything you need to know before ordering.
📦 How Shipping Weight Is Calculated
Because of vacuum-seal bags, protective inner wrapping, and outer packaging, the actual shipped weight is always higher than the product weight. We are fully transparent about this:
💡 Tip: Ordering a larger quantity is more economical — the packaging overhead is proportionally smaller, so your cost per gram (product + shipping combined) decreases with larger orders.
Shipping Options & Estimated Rates
| Carrier & Service | 500g Order (ships as 1kg) | 1kg Order (ships as 2kg) | Est. Delivery | Tracking |
|---|---|---|---|---|
| 🇲🇾 Pos Malaysia Standard Surface / sea mail | $12 – 18 USD | $18 – 26 USD | 14 – 28 days | Basic |
| 🇲🇾 Pos Malaysia Economy Air Airmail — balanced option | $15 – 22 USD | $22 – 32 USD | 10 – 21 days | Basic |
| ✈️ DHL Express Fastest option | $28 – 38 USD | $40 – 55 USD | 3 – 7 days | Full tracking |
| ✈️ FedEx International Fastest option | $30 – 42 USD | $45 – 60 USD | 3 – 7 days | Full tracking |
* Rates are estimates in USD. Exact cost depends on your destination country and carrier rates at time of order. We confirm the exact amount before payment.
🚚 How Shipping Works — Step by Step
Via WhatsApp, email, or the order form on our website. Tell us your country and preferred shipping method.
We reply personally with the exact shipping cost to your country, and your total. No payment yet.
Pay securely via PayPal, Wise, or bank transfer. We do not process your order until payment is confirmed.
Your root slices are vacuum-sealed, carefully packed, and dispatched from Pahang, Malaysia. We send you the tracking number.
Your Red Tongkat Ali arrives. We follow up to ensure you're happy with the order.
🌍 Customs & Import Duties
Red Tongkat Ali is a natural dried herbal root and is classified as a food/herbal product for personal use. In most countries (USA, UK, Canada, Australia, EU), personal-use herbal food products are imported freely with minimal or no customs charges.
However, customs duties and import taxes are the buyer's responsibility and depend entirely on the destination country's regulations. We declare packages accurately and honestly.
⚠️ If you are unsure about your country's import rules for herbal products from Malaysia, please check with your local customs authority before ordering. We are happy to advise based on our experience shipping to your country.
📬 How We Pack Your Order
We take packaging seriously because quality roots deserve quality packaging:
- ✅ Root slices are vacuum-sealed in food-grade bags to preserve freshness
- ✅ Inner bag is wrapped in protective material to prevent moisture
- ✅ Placed in a sturdy outer mailing box
- ✅ Clearly labelled as "Dried Herbal Root — Food Product"
- ✅ Dispatched within 1–2 business days of payment confirmation
Questions about shipping to your country?
We're happy to give you an exact shipping quote before you commit to anything.